How can we help?

Report content or behavior

Use the Report content link on a pool or results page when possible. It creates an email with only the internal pool ID and the part of the experience you were viewing—never the family name, guest details, submitted content, or private share link.

Tell us what happened and where it appeared. We review reports as promptly as practical and may hide or remove content, restrict an account, preserve relevant records, or ask for more information. We cannot promise a specific outcome or response time.

Account or pool help

Include the email address on your account and the approximate date you created the pool. When you contact us from a pool's report link, its internal ID is added automatically. Do not send a password, a private share link, or a guest's private information. If you are not the pool owner, we may be unable to disclose or change account-level details.

Billing help

Include the account email, approximate purchase date, and receipt or checkout reference. Never email a complete card number or security code. Refund availability depends on the purchase channel, applicable law, and the circumstances of the request.

Privacy and data requests

For access, correction, deletion, or privacy questions, email us from the account address when possible. We may need to verify that you control the account before acting on a request.